Returns & Exchanges

RETURNS & EXCHANGES

At STAR ACE TOYS LTD we're here to help!
Tell us, what would you like to do?

How are the International Shipping Charges calculated?

EXCHANGE : Please contact us by email info@starace.com.hk, and we will check if a replacement is available for you. If switching it isn’t possible, we can offer you a credit or a refund, no questions asked.

RETURN: Please contact us by email info@starace.com.hk, we will process and answer with your request within 3~5 business days.

REFUND: Please contact us by email info@starace.com.hk, we will process and answer with your request within 3~5 business days.

PRE ORDERS: Please contact us by email info@starace.com.hk, we will process and answer with your request within 3~5 business days.

We will however look at any extenuating circumstances on its individual case.
Please keep in mind, all the above options will need to abide by the terms of our policy.

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